• PBX & IP Telephony solutions
• Contact Centre – Customer Relations Management (CRM) & Interactive Voice Response (IVR)
• Voice & Unified Messaging solutions
• Customised IP Telephony
  Applications
• Enterprise Content management

Company Description
Amadeus is the leading distribution and technology solutions provider serving the world’s travel and tourism industry.Its comprehensive data processing centre serves over 66,000 Travel agency locations and some 10,000 airline sales offices, totaling around 330,000 points of sale located in over 215 markets worldwide.

Customer Challenge
This leading Company is relocation and build-up their own Contact Center with IP Telephony more than 130 Seats which operation 12 hours a day and 6 days a week. Also, the company required a very minimum interruption as possible during the overhaul operation using Fully Redundancy Solutions in Avaya & Aspect

The Solution
K&O is teaming closely with the customer to take full advantage of the Avaya & Aspect by developing and implementing the following across the enterprise:

Anticipated Results

Company Description
Samaggi Insurance Public Company Limited (The). The Company's principal activity is the provision of non-life insurance. The Company's coverage includes Fire, Motor, Marine, Personal insurance, Property insurance, All risks, Liability insurance, Trade credit and others (fidelity guarantee, crop, livestock and cancer).

Customer Challenge
This leading Company is build-up their own Inbound & Outbound Contact Centre Start at 20 Agents Tele-marketing. Also, the company required i-CRM for Front End Applications by integrating with IIA back-end System

The Solution
K&O is teaming closely with the customer to take full advantage of the spect by developing and implementing the following across the enterprise:
Contact Center (Inbound-Outbound, Web, Email, Fax)

Anticipated Results